Wisecars will inform the complaint submitter on how to proceed if needed. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Please keep in mind that inclusions may differ between car rental companies. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Wisecars does not own any physical locations or offices. Here are 8 tips for writing great reviews. This one doesn't really need an explanation. Thanks! I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. 2023 Wisecars. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. A common issue that many vacationers face abroad is unfair fuel policies in car rental. Very easy process and had the best price on the internet. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Wisecars believes in protecting your privacy. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Please note, we only delete personal data on the request of the individual. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. 2023 Trustpilot, Inc. All rights reserved. Dear Paul,Thank you for contacting us! When picking up the car, every driver must present their licence. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 When you rent a car, you will usually need excess coverage. There are too much additional insurances taxes etc. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. It might take your bank extra time to settle the amount. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. You can also find this information on the confirmation voucher. Manage bookings effortlessly. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Please read the following to know what is included/excluded in our coverage offers. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Some Car Rental Companies in some rental countries may also require an International Driving Permit. That should not even be separate. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. What's Wisecars' cancellation policy? In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. 2023 Wisecars. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". We use dedicated people and clever technology to safeguard our platform. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. In all these cases, you will receive no refund of the money you have paid. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. When you return your car, the car rental company will check it, and charge you for any damages. Surely it's illegal in USA to drive with no insurance. My trip to NZ had to be cancelled due to the cyclone that hit the area. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. DeductibleProtection covers up to EUR 1000 of your deductible. To improve our service and website, we may use small data files known as Cookies. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. All rights reserved. I'M TRULY IMPRESSED. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. What's Wisecars' cancellation policy? These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. My issue has been resolved. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. It is entirely up to the Car Rental Company whether they decide to do so or not. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. So you can bag the best deal with total flexibility to change your plans if you need to. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Email: cancellations@wisefandi.com Fax: 8 Feb 2023. Wisecars does not own any physical locations or offices. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. To improve our service and website, we may use small data files known as Cookies. If you have already provided us with your flight details, the car rental company will be able to track your flight. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. You can also find this information in the pick-up and drop-off details. Read more from https://www.wisecars.com/en-us/reviews. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Wisecars (collectively we, our, and us) is an international vehicle rental broker. 1 year ago. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Wisecars will inform the complaint submitter on how to proceed if needed. Wisecars will process your cancellation refunds in 7 days. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Wisecars will process your cancellation refunds in 7 days. ONWise users may obtain an online cancellation quote through our contract administration platform. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Find out how we combat fake reviews. You may need an international driving permit (IDP) to drive in some countries. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. All cancellations outside of the aforementioned timeframes will not be refunded. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Great service! See the full list of exclusions under section Deductible Protection Products will not cover. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Your browser settings can be set to inform you before receiving a Cookie. It is highly recommended to call the police even for the smallest of damages. If this is the case, it will be clearly stated on your voucher. In that case, please contact your bank for additional details. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Please keep in mind that any changes that you make to your booking will probably change the rental price. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. In such circumstances, we will cancel your booking with no liability whatsoever. Dear Allan,Thank you for sharing your customer service experience with us! A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. @ Vicpak. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Wisecars does not own or operate any Car Rental Companies. Get our top coupon codes directly to your inbox. Only persons listed as drivers on the Car Rental Agreement can drive the car. If your additional driver is under 30 or over 65, please check your car's terms and conditions. If not, you will need to purchase the cover at the car rental company counter. Cancellation Protection can be purchased only at the time of booking and is not refundable. Amendments can only be made up to 48 hours before the pick-up time. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. If you are late for your pick-up, you could lose your car. 6 Seamless booking experience and great price compared to all other websites. The rules that apply to the main driver also apply to any additional drivers. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Wisecars falsely advertised vehicles for rental on their website. In that case, special cancellation terms are presented during booking. All persons driving the vehicle must be in possession of their driving license at all times. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Please note, making a new booking may result in the change of the Car Rental Company. We used in October 2022. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Please make sure you return the vehicle to the same rental company from which you collected it. Powered by, We use cookies to give you the best experience. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Amendments can only be made up to 48 hours before the pick-up time. The Car Rental Company must give its consent to repairs and replacements. Your browser settings can be set to inform you before receiving a Cookie. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. What's Wisecars' cancellation policy? I refused to pay and they refused to refund me my $535 back. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. We at Wisecars put together a list of the most important information travelers often miss. Never ever use Wisecars. Email Protect your account with two-step authentication Send code If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. We can accept no further responsibility when there is no out-of-hours service available. What's Wisecars' cancellation policy? Great help received from the kind persons on whatsapp chat yesterday and today. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Wisecars does not take responsibility for partners response times. Powered by, We use cookies to give you the best experience. If you require additional drivers, please include them in your booking request. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Honestly, never use third-party companies to rent a car. However, you will not be entitled to a refund if: Please check if you provided the correct email address. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. There might be differences based on offers. All rights reserved. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Your voucher is normally issued 48 hours before the pick-up time. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. So far I have found the experience of renting a car on this site to be very easy. As with any amendments, just scroll down to the bottom of this page and create a support ticket. You will find the telephone number in the Car Rental Agreement. They were cheap but the quality of the car was the worst I have ever seen on a used car. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Wisecars Protection Package ensures that you are protected should anything go wrong. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. It said and I'll recap ,"NOTHING more to pay ". Reduce your carbon footprint by selecting a greener car hire option. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked.
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