In addition, the fact of sending us a little booklet I find it super cool. and the service is great and shipping is fast! They basically lied and said that they tried to call me to let me know the bag was out of stock but I didn't answer. It was it left to sit in the pouring rain. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. 2023 Trustpilot A/S. Sign out of Your Account on the Amazon Website. I ordered the Grand Bambino bag. Verification can help ensure real people write reviews about real companies. Also, Simon is on holiday. Im now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. Outstanding Customer Service! New arrivals, now dropping five days a week - discover now, Claim your exclusive discount code when you subscribe to our emails. All previous emails sent to you from my private email prior to involving PayPal were ignored. It was left on my porch in the pouring rain for two days. Shop the latest collection of JACQUEMUS clothing and accessories at FWRD with free 2-3 day shipping and returns, 30 day price match guarantee. I cannot track my order and furthermore they delay it more than it should alwayss. Two weeks went by and I never even received a tracking email. All rights reserved. Use Switch Accounts. Also the condition of the leather was really bad. Users can call our helpline number to resolve their crypto related ptoblems quickly. After ordering I received a confirmation email and the site states there would be delays. All previous emails sent to you from my private email prior to involving PayPal were ignored. My experience was amazing! When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Received the order but the box looks like its thrown somewhere. Beautiful experience! I loved the bag, it's great, and super fast delivery, thank you. The Purse is quite nice but it was shipped in a cotton bag in a Carton. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. They implanted new logistics and all so the problem must come from that. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. It goes against our guidelines to offer incentives for reviews. Those fees can only be paid in cash. I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was. We also ensure all reviews are published without moderation. please contact customer service within 60 days of purchase. Two weeks went by and I never even received a tracking email. With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . The website is very userfriendly, I found everything great. Anyone can write a Trustpilot review. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The bag is okay but a bit dusty and dirty. When I enter on my account, in the status of my orders I can't see which of them have been returned. It was left on my porch in the pouring rain for two days. Anyone can write a Trustpilot review. I loooooooooved the bag its so pretty in real life.Im so lucky that I finely got what I want and I was looking thru your brand online I found some bags In Neiman marcus, but unfortunately they deliver a preorder and I receive it on August!!! This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! ;). Will definitely order again! I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon In addition, the fact of sending us a little booklet I find it super cool. The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. was ok but the delivery with UPS was HORRIBLE. Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments I love that it was delivered to me super fast! I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) I spoke to someone(it sounded like these people were working out of their house or something, lots of talking and noise in the background) the customer service rep said that the bag was out of stock when I ordered it but the site did NOT say that, they said they tried to call me(since when does any website, especially one in a different country call a customer?) but I didnt answer, obviously a lie but I didnt want to argue cause I wanted my money back. Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before. We use dedicated people and clever technology to safeguard our platform. Thank you very much.I especially loved the packaging- as always :). Awful brand terrible business. The quality of Le Grand Bambino bag is amazing. I am very happy with my purchase! I loved the bag, it's great, and super fast delivery, thank you. The company was founded in 20019 by Simon Porte Jacquemus. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. 1. I would have expected more for that money. Yellow Le Raphia 'Le Petit Panier Soli Cuir' Tote, Brown Le Raphia 'Le Bisou Mousqueton' Bag, Off-White Le Raphia 'Le Bisou Gros Grain' Bag, Purple Le Raphia 'Le Bisou Mousqueton' Bag, Black Le Raphia 'Le Petit Bambino' Coin Pouch, Off-White Le Papier 'La Banane Meunier' Pouch, Brown Le Papier 'Le Grand Chiquito' Top Handle Bag, Purple Le Papier 'Le Sac Rond' Top Handle Bag, Brown Le Papier 'Le Chiquito Moyen' Top Handle Bag, Brown Le Papier 'Le Chiquito Long' Clutch, Brown Le Papier 'Le Bambinou' Shoulder Bag. I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. I love Jacquemus company with its amazing product. I love JACQUEMUS! This is unacceptable. Please email us at customercare@mytheresa.com Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. I ordered the wrong size and had to return the item. . When it was delivered I wasnt home. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Much better of you used dhl not ups. Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You are very welcome to get in touch for size and styling advice or with any further questions on your order. The bag is okay but a bit dusty and dirty. I love your collections every year. Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. I shouldnt have to call France. They also gave me. From the package to the product. I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. - Reliable internet access for 4-hour periods of time. She is in love with them. Much better of you used dhl not ups. was ok but the delivery with UPS was HORRIBLE. Jacquemus's new take relies a lot on dramanot just of the unmatchable set designbut of volumes and precarious straps and cinching that may not translate as easily into a real life away from the. Beautiful design.Thank you so much for adding beauty in our lives and this world. Jacquemus is one of my favorite companies for how chic, effortless, and fun it ismy lifestyle is similar to it!I will continue shopping sspeciallyleather goods, accessorie,s and denimI i would like to try their shirts but wherI I am scared thaI I won't take care of them correctly. The pants were the perfect color, fit well and well made! I cannot track my order and furthermore they delay it more than it should alwayss. Thank you for the fast delivery. Do you need help? Thank you for the fast delivery. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! You can also place your order with our team on the phone. Privacy Policy Two days later I received my tracking and got my packages. Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. . When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Customer Care; Track an Order; Create a Return; FAQs . I love JACQUEMUS! Read about their experiences and share your own! You are very welcome to get in touch for size and styling advice or with any further questions on your order. Cookie Notice The quality of Le Grand Bambino bag is amazing. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. LE PAPIER Signature handbag - Structured water-repellent nubuck bag - Reinforced handle - Magnetic flap closure - Long removable strap - Engraved lobster clip - Interior pocket - Gold metal logo and hardware - Fully lined in cotton - Dyed. I ordered the wrong size and had to return the item. I was definitely going to get another one as a gift but I wont, the size is very small especially for its price. Companies can ask for reviews via automatic invitations. Shop with us and discover why Mytheresa is your final destination for online shopping for women. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. 2023 Trustpilot, Inc. All rights reserved. Everything was amazing. Coinbase customer support number is online now. Job Description. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Does polene has a us number (really asking :) I know they are more low cost that him but still)? The return process was perfect and easy! Delve into our exclusive selection of designer must-haves. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) . Extremely bad - I ordered some things online and never received confirmation email - I had ti call them 5days (5-business-days) later just to get the information that my shipment is being prepared 3 days after that my order was cancelled and rest assured that id you are trying ti shop anything that is discounted you will not receive it cause they dont have it, the discount is inly to make the brand feel better I guess I will never, ever shop anything from this brand. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. If you are not getting responses or your item hasnt shipped after a long period of time, call them. To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. JavaScript seems to be disabled in your browser. We also ensure all reviews are published without moderation. I love my bag! Jacquemus; Jean Paul Gaultier; Khaite; R13; Saint Laurent; The Attico; Wardrobe.NYC; FEATURED SHOPS . All rights reserved. My experience was amazing! I cannot track my order and furthermore they delay it more than it should alwayss. I ordered the Grand Bambino bag. Anyone can write a Trustpilot review. It goes against our guidelines to offer incentives for reviews. Companies can ask for reviews via automatic invitations. Position: Remote Customer Support. From the package to the product. Coinbase customer service number. I could find the contact number only from the cached page found in Google. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Companies can ask for reviews via automatic invitations. The bag is okay but a bit dusty and dirty. Ive bot a hat and it has such soft material and vivid colors that now we are arguing with my daughter who will get it . I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. NET-A-PORTER Premier For customers based in New York City, and selected areas* of New York and New Jersey, our NETAPORTER Premier team is at your service from the moment an order is placed until it arrives at your door. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I am very happy with my purchase! + Additional pay incentives as well as monthly . I started emailing customer service, messaged the customer service Instagram, nothing. Bought it for my daughters 30th birthday. It was left on my porch in the pouring rain for two days. Jacquemus I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. I love your collections every year. I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. All previous emails sent to you from my private email prior to involving PayPal were ignored. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Because of this I wouldnt order again.. It wont even fit a card in there. Love the quality & style of the hat & quick delivery! Everything beautiful, the beautiful hat, only the way in which it was packaged plus the negligence of UPS caused it to arrive with some wrinkles that look ugly on a new hat and will be difficult to remove since the idea is that it looks round not a side more circular than the other. Incredible quality, lots of compliments. The return process was perfect and easy! To find out more and learn how to opt out, please visit our
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