Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. If the issue persists, we would suggest to follow up with your bank. Please email us at resolution@lucyinthesky.email if anything else. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Hi KM, Chat is only option and that takes hours to even get a chat representative. We're so sorry to hear that your order was delayed. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . LUCY IN THE SKY Help Centre. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. We therefore have no responsibility or liability for the content and activities of these linked sites. Now my daughter has no dress for homecoming and we are scrambling. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. "lucy in the sky. In the case of any expired store credits, we will gladly issue another current one for the same value. Please email us at resolution@lucyinthesky.email so we can assist you further. 2023 Trustpilot, Inc. All rights reserved. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. So glad we were able to help! We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Hi Grace, Thanks for your feedback. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. I ordered the Kayden Dress in black. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. BEWARE. We have no idea when the dress will arrive or if it will arrive on time. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Worst experience. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. For further information, please visithttps://help.afterpay.com/hc/en-au/. I used the chat feature again in January to try to figure out where my two other dresses were. Horrible return policy. Guess I'll be donating clothes to charity. Hi Kim, Yes, it says so on the website -- READ THE FINE PRINT. This cost is not covered by us and is charged directly by your local government. They weren't rude per se, but they were deeply unhelpful. I reached our to the company and got a fast response from them. Get Sky Broadband - 08442 411 653. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. Products used:None, I never received them. https://www.lucyinthesky.com/shop/index.php?route=account/login. It is the size of a T-shirt. Order from a different boutique. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Email: shop@lucyinthesky.email - replies within 24 business hours. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. The dresses were way too short - they barely covered my butt. -Kate. The first time it was cancelled altogether. -Kate. Please reach out to us for the advanced credit prior to making a new order! Do not trust this shop to deliver. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 The stated ship times cannot be altered with the delivery method. where you can enter your landline number to check the service. This policy is effective from 01/01/2016. I HAVE NOT RECEIVED MY ORDER. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) | Read 5,961-5,980 Reviews out of 6,593 Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. Supervisor. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) there is a dress i like but it is all out of stock. Please email us at resolution@lucyinthesky.email if anything else. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Depending at which stage your order is at, we may be able to adjust it accordingly. 1200 Wall Street, Floor 2 Published by 9138-4529 Quebec Inc. on 2022-08-31. We have a range of ways to get in touch for new and existing customers. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! Please email us at resolution@lucyinthesky.email so we can assist you sooner. Mar 16, 22 (Updated: Sep 23, 22) My learning training provider was City and Guilds. I ordered 4 items and once I received 2 of them and saw how bad the quality was. Do the dresses come within two weeks and is it worth the money? Please let us know if we can help any further. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Products used:We havent received the products, Hi Jessica! The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Yes. This Privacy Policy Statement only covers our Website and does not cover any other website. , over 6 weeks. We are not doing wholesale at this time. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Our small is generally the equivalent of a US Size 2. Lucy in the sky is a great company from products to customer service I am always satisfied. -Kate. Remember, you can do most things online at Sky.com. Tip for consumers:Absolutely no refunds unless it arrived damaged. Sky Fax. Have e-mailed twice in the last week with no response! I had a great experience with the customer service chat! Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). This is the only time I ever have ordered something online when the seller would only give store credit. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. HELP & SUPPORT. There are no fees if you pay on time. This site promises to ship an item by a certain date. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. Do you agree with Lucy in the Sky's 4-star rating? Daughter bought a dress for homecoming from this site. I will definitely order from this website again. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. . -Kate. Both dresses arrived back to back and they looked nothing like it did online. Thanks for your feedback. ADD ONS. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. My daughter has an event Nov. 19. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you placed an order without an account, you can use the same email to create an account to access your return label. She offered me advanced credit and provided easy instructions to do so. We may contract with other. Customer service is awful. Unfortunately, we are not selling our styles to other retailers at this time. Products used:None, sizing too inaccurate. Write a review Sign in. I have a very box shape body but this bran hella create lavish looking dresses for my body type. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. We're so glad you were able to utilize our 24/7 chat! I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. You must not misuse this Website. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? -Kate. By December they were all expected to arrive, but none of them had even shipped. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. Hi Elena, Thanks for your feedback. Registered: 04-01-2009. on 10-08-2013 09:47. I was horrified. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. Products used:Still waiting for it to arrive (for 6 weeks)! All orders ship out of Los Angeles, we design all of our styles in-house. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Not to mention that the slip underneath hardly covers anything. Either you embrace "diaper astronaut love triangle" or you don't . Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. It is an eligible payment method for all U.S orders over $35. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Please read the email in full, there may be pertinent details which may have been missed.
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