Select the payment you want to refund and click Issue a refund. An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. Rent The Runway. If a buyer is not satisfied with their purchase, they can contact Grailed within 48 hours of receiving the item and request a refund. Log in to your PayPal account to check the status of your refund request. By going through your PayPal account, you will potentially save yourself a decent amount of cash. PayPal claims can take up to 45 days to resolve, and you will want to have all of your documentation in order before you file. We may revoke this authorization at any time. Misc. Process. 512(c)(3) as well as the Grailed DMCA Copyright Policy for the requirements of a proper notification. According to a recent article, Grailed has approximately seven million users and over three million product listings. If the seller agrees to issue a refund, they should do so through the PayPal claim exclusively. If a Buyer (1) falsely claims that they did not receive a Product Seller shipped or the Product they receive is not as described on the Services, and (2) the payment dispute claim they filed with the applicable Payment Processor is successful, Grailed may reimburse the Seller. Reddit and its partners use cookies and similar technologies to provide you with a better experience. and check with a representative about your moneys whereabouts. You agree to first contact us and try to resolve the dispute with us informally. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You agree to provide Grailed with all relevant tax information which Grailed may provide to any tax authority in connection with Grailed's tax liability and where applicable further authorize Grailed to release that information to such tax authority or other competent governmental body. With so many online and in-person resale marketplaces to choose from, it can be overwhelming to Tell him you accept no returns. The app focuses primarily on trendy clothing and luxury items, so prices are generally higher than some of the other more general secondhand apps. Alternatively, Buyers can negotiate the price of a Product with you. Log in to your PayPal account to check the status of your refund request. Purchase Conditions. Binding Purchase. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click Resolve a problem in our Resolution Center at the bottom of the page. Please be sure to select a trackable return shipping option that is within $80 or less to ensure you can be reimbursed for the full cost. All that matters is that you have a US-based address. When a Seller accepts an offer for the purchase of a Product, the Buyer is obligated to pay for that Product. License to User Content. If you need any additional help, please reach out to us at help@grailed.comand we'll help make sure that you don't lose out on this sale. The section titles in these Terms are for convenience only and have no legal or contractual effect. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Grailed is the largest marketplace for exclusively men's fashion. Click the Once you have logged into your Paypal account, you have to go to the " Activity " tab in the navigation bar. I am from the US and a buyer from Canada is requesting a refund for a beanie because he claims that the material and sizing are different than what he had previously owned. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . If you counter or decline an offer, we will notify the Buyer. Continue with Recommended Cookies. Sellers may be able to discount a single Product Listing or multiple Product Listings at once. Consumers complaining about Grailed most frequently mention customer service and buyer protection problems.Grailed ranks 33rd among Used Clothing sites. DoNotPay Helps eBay Buyers Get a Refund in No Time DoNotPay is the most efficient way to get a refund, regardless of the carrier company. BrookLinen. The second is to read the sellers reviews. Off-Site Activity. However, Grailed is not obligated to provide any maintenance, technical support, or other support for the payment features. These are also located on the sellers profile page, and they give you an idea of what other buyers have said about the sellers service. You have 180 days to file a dispute from the day you purchase the item. I did not specify the sizing or the material in my product description but it was authenticated by Grailed. Grailed Grailed is a website and app for selling used, higher-end fashion. When a Seller runs a promotion or discount, Seller is obliged to follow all laws (including consumer protection rules) that apply. Grailed may also grant certain Sellers the ability to offer a discounted price on Product Listings that is only sent to the users that have favorited a specific Product Listing. Razer Inc. is a gaming hardware manufacturing company with a focus on personal computers and accessories for gamers. Offers through Grailed Payments work differently than PayPal. YOU AND GRAILED AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES IS PERSONAL TO YOU AND GRAILED AND THAT ANY DISPUTE WILL BE RESOLVED SOLELY THROUGH INDIVIDUAL ACTION, AND WILL NOT BE BROUGHT AS A CLASS ARBITRATION, CLASS ACTION, OR ANY OTHER TYPE OF REPRESENTATIVE PROCEEDING. Bear in mind that if you use PayPal's guest checkout or pay with your credit or debit card, you will not be eligible for the purchase protection. This can be difficult to spot, but there are some things to look out for. Technically speaking its Grailed policy that all sales are final, which means this is your policy also. If you've opted to use Grailed Payments: The fees will automatically refund when the refund to the buyer is completed. If you reopen your canceled account or create a new account, you agree to be bound by the current version of the Terms. Keep on reading to find out which method suits you better. He claimed he didn't realize it was cropped and wants a refund. 3. Non-binding offers are offers made through PayPal guest checkout, Stripe ("Grailed Payments"), or if both you and the Buyer are located in the E.U. link to Why Is Printify Shipping So Expensive? Overall, we believe that Grailed is a trustworthy platform for those looking to buy or sell designer fashion items. Amscot Cash Advance Requirements?- How It Work. Information identifying current providers of such protections should be available here (last checked on August 16, 2022). When I told him to relist, he said he wants the money now and wants to refund asap. as the payment method to process transactions, you can request your money back by raising a claim on PayPal. We want these terms to be easy to understand, so we added some simple summaries throughout. Heres how to start a dispute: Log in to your PayPal account. Posted by u/[deleted] 1 year ago. Our third-party Payment Processors may charge you other fees, in accordance with the terms of use of such Payment Processors. If you have any questions, please contact, We respect copyright. For purposes of this Section 20, a "consumer" means a person using the Services for personal, family or household purposes. Call Us Today! Yes, you can cancel a Grailed offer. For more information, please see our Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to Grailed for certain costs and damages. 1. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Further, if any part of this Section 20 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 20 will be enforceable. essence of the golden fleece titan quest Menu Toggle; coldwell banker huron, sd. If we make any changes to this Section 20 after the date you last accepted the Terms, those changes will not apply to any claims filed in a legal proceeding against Grailed prior to the date the changes became effective. Currently, Grailed Payments offers must be completed via checkout once the offer is accepted. The buyer received it and started a PayPal case. Users who purchase Products are called "Buyers", and users who sell Products are called "Sellers". You must comply with the applicable data protection laws with respect to your use of Buyer data. 13. Why Is Razer Stock So Cheap? grailed buyer wants refund. If the listing includes photos that look like they were taken from a website or catalog, it is also likely a fake. Our blog help consumers to answer their nagging queries about online shopping, ecommerce products and services such as shipping and the like. He paid and everything and i got the package ready to ship tomorrow but he hits me up claiming the pants look off ( they were purchased through farfetch and are 100% authentic ) and wants a refund or he says he will file a claim through paypal. To do so, please contact Grailed support through the help center. If an item doesn't fit the buyer, you are not obligated to accept a return, and if they open a claim PayPal likely will see that without sound reasoning it is buyer's remorse. Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity; Sell, resell or commercially use our Services, except as expressly permitted by us under these Terms; Copy, reproduce, distribute, publicly perform or publicly display all or portions of our Services, except as expressly permitted by us or our licensors; Modify our Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon our Services; Use our Services other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services or that could damage, disable, overburden or impair the functioning of our Services in any manner; Reverse engineer any aspect of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services; Use any data mining, robots or similar data gathering or extraction methods designed to scrape or extract data from our Services; Develop or use any applications that interact with our Services without our prior written consent; Send, distribute or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes; Bypass or ignore instructions contained in our robots.txt file; or. users). You may also post or otherwise share only User Content that is non-confidential and that you have all necessary rights to disclose. To sell a Product through the Services, Sellers must publish pictures and information about the Products ("Product Listing"). Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so it's supposed to run small), and he wants a refund and wants to ship the hoodie back to me. Seller is responsible for the contents of their parcels and must comply with all terms and conditions of the shipping carrier. The Notice must (a) include your name, residence address, email address, and telephone number; (b) describe the nature and basis of the Dispute; and (c) set forth the specific relief sought. Because Grailed uses PayPal as the payment method to process transactions, you can request your money back by raising a claim on PayPal. Buyer wants a refund . We can use your suggestions to improve and change our services. In addition, this Section does not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules. Privacy Policy. Scroll down on the transaction details page to view the following: 4. I sold an item on grailed for 231 usd (buyers offer). 1, et seq. We and our partners use cookies to Store and/or access information on a device. If you are in any country other than the U.S., this applies if you are a business. Further, to protect ourselves from risk of liability for your actions as a Seller, we may at times recommend that an applicable Payment Processor restrict a Seller's use of that Payment Processor's services based on certain factors, which may result in such Payment Processor imposing such restrictions. The seller protection program is only applicable to transactions through the Services, through PayPal, or Grailed Payments. The commission will be deducted from the funds transferred to Sellers by Buyers through the Payment Processor applicable to that transaction. Once funds transmission is initiated, you enter into a legally binding contract with the applicable Buyer to ship the Product. Don't post porn, spam, offensive stuff, or unlawful stuff. Grailed is not involved with, nor provides a warranty for, any transaction between Buyer and Seller, nor has title to any Products. There is no one-size-fits-all answer to this question, as everyones level of trust may vary. Privacy Policy. Click the item you want to dispute and click Continue. Click Continue. What follows are some ground rules all Grailed users must agree to: If you have any questions about or suggestions to these Terms, please contact us at help@grailed.com. To the fullest extent permitted by the laws of the E.U. The e-commerce platform specializes in offering high-end second-hand clothing exclusively for men. Grailed makes no guarantees to you in relation to the availability or uptime of the payment features. For E.U. Please read our full disclosure here. Please note that PayPal's program caps reimbursement at $30 per shipment, and Grailed can only reimburse up to $50 in addition to PayPal. If Seller is not eligible for automatic debits, Seller is required to promptly repay Grailed for this amount and a debt will be created for the amount that Seller owes us for the refund. Dawkins graduated with a MBA in 2015. Tbh I'm kind of annoyed and don't really want to. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks for your blog, nice to read. We want these terms to be easy to understand, so we added some simple summaries throughout. If he has no proof of inauthenticity outside of it feels different then he has no right to a refund. Our expert moderators ensure all listings posted for sale are 100% authentic. This buyer made a binding offer so i accepted it. We do however collect taxes that we are required by law to collect. Please see 17 U.S.C. You will encounter one of the four possible descriptions referring to your refund: Of course, you can always get in touch with PayPals customer service and check with a representative about your moneys whereabouts. Click Resolve a problem in our Resolution Center at the bottom of the page. By rejecting a modified term or permanently closing your account, you agree to arbitrate any disputes between you and Grailed in accordance with the provisions of this Section 20 as of the date you last accepted the Terms, including any changes made prior to your rejection. You as a Buyer and/or Seller assume, agree, and understand you bear all of the risks in selling or purchasing Products on the Services. Apply for Your Grailed Refund Through PayPal We've already written about the PayPal refund policy in greater detail, but in summary, here are the steps you need to take to claim your Grailed money back: If the tracking information provided by the seller shows that your purchase was delivered as addressed, the seller is not obligated to refund your purchase. Thereafter, Grailed may offer Sellers the option to choose which third party payment processor (a "Payment Processor") to accept payments through. For full details, read our eBay Money Back Guarantee policy. Heres how to file a claim: Log in to your PayPal account. Dawkins is also the head writer and cofounder of theproearners.com. If you have purchased an item on Grailed and would like a refund, you may request one within 48 hours of the transaction. Log In Sign Up. 12. Thereafter, if a Buyer is unable to get resolution from the applicable Seller and PayPal (if applicable), Grailed may offer a buyer protection program for eligible purchases, to ensure that Buyers get their money back ("Purchase Protection"). state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. If you purchased an item on Grailed, but the transaction for whatever reason went sour, heres how you can secure your money back. Grailed will determine in its sole discretion whether to issue Seller a credit after an investigation. To request a refund, please contact us at [emailprotected] Please note that we do not accept returns or exchanges on items that have been worn, altered, or damaged. Inherent Risk. and let us help you save your precious time, money, and effort. Free plan; Connect Domain: $5 a month (not available in the US . Arbitration Notice. You may submit an offer to buy Products included in a Product Listing through the Services. Use our Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates these Terms. After that, arbitration is a more informal way to resolve our disagreements than a lawsuit in court. Press question mark to learn the rest of the keyboard shortcuts. I have personally come across a few listings for items that were clearly fake. In addition, Grailed takes measures to protect its users, such as verifying the authenticity of all items listed for sale and offering buyer protection. Click I want to receive a refund. Sellers may choose to reimburse or refund a Buyer. Are you looking to sell your designer shoes, but not sure where to start? If Seller is unable to timely refund the Buyer, Grailed may refund the Buyer on the Seller's behalf in which event Sellers' accounts located in jurisdictions that allow automatic debits will be automatically debited by Grailed for the refund amount. and United Kingdom, we are considered separate and independent data controllers of the personal information of Buyers. Sellers and Buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of Products. Individual User Indemnity. ANY DISPUTE MUST BE FILED WITHIN ONE YEAR AFTER THE RELEVANT CLAIM AROSE; OTHERWISE, THE DISPUTE IS PERMANENTLY BARRED, WHICH MEANS THAT YOU AND GRAILED WILL NOT HAVE THE RIGHT TO ASSERT THE CLAIM. Log into your Grailed account and locate the sale in your Message Inbox. Grailed may (but is not obligated to) provide access to certain features and tools to international Sellers and Buyers, such as estimated local currency conversion and integrated international shipping, customs, and tax tools. Look for the "Activity" tab on the navigation bar and click it. If the Seller's claim is eligible, Grailed will reimburse the Seller the amount that the applicable Buyer was able to recover through the applicable Payment Processor. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Selling and Buying sections in our Help Center. You have to agree to this process to use. Keep on reading to find out which method suits you better. Buyers are responsible for any shipping costs incurred with respect to their purchased Products. Sephora. Cookie Notice This is because all transactions managed via Grailed and PayPal are covered with the PayPal Buyer and Seller Protection programs. If you are unsure about an item, you can always message the seller and ask for more photos or information. Grailed offers a money-back guarantee for all items that are not as described in the listing. How do I add shipping to Grailed? Grailed Purchase Protection We want you to feel confident buying and selling on Grailed. If you live in California or countries outside of the U.S., different terms may apply to you. Click on the conversation from the buyer to view the tracking information details. Yes, there is seller protection on Grailed. Its been authenticated by grailed and the buyer could have asked you these questions before purchasing. Seller hereby agrees to such automatic debiting.
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